Policy on Returns and Exchanges
149 Lauderdale Street, Montgomery AL. 36116
Eligibility of Items for Return or Exchange
Kutthouze Int. credits based on purchase price or current price, whichever is lowest. This process may take up to 90 days.
Kutthouze Int. Accepts returns under certain conditions, products that are returned undamaged and unopened can be accepted with a 20% restock fee, note that additional fee’s may apply, if returned Within 5 days of receipt, No exceptions.
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
Defective product must be in original factory carton with all original packing materials.
Returns must be shipped freight prepaid. Products received freight collect, or in any way not meeting the above criteria, will be refused.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.